Privacy Policy

Introduction

Palm ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website palmb2b.com and use our services.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Register for our services
• Fill out contact forms
• Subscribe to our newsletter
• Request information about our services
• Communicate with us via email or other channels

This information may include:

• Name and contact details (email address, phone number, postal address)
• Company information (company name, job title, industry)
• Communication preferences
• Any other information you choose to provide

Usage Information

We automatically collect certain information when you visit our website:

• IP address and device information
• Browser type and version
• Pages visited and time spent on pages
• Referring website
• Date and time of visits
• Cookie and similar technology data

How We Use Your Information

We use the information we collect to:

• Provide and maintain our services
• Process and respond to your enquiries
• Send you marketing communications (with your consent)
• Improve our website and services
• Analyse usage patterns and trends
• Comply with legal obligations
• Protect against fraud and security threats

Legal Basis for Processing (UK GDPR)

We process your personal data based on:

• Consent: Where you have given clear consent for us to process your personal data for specific purposes
• Contract: Where processing is necessary for the performance of a contract with you
• Legal obligation: Where we need to comply with legal requirements
• Legitimate interests: Where we have a legitimate business interest, provided this doesn't override your rights

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

Service Providers

We may share information with trusted third-party service providers who assist us in:

• Website hosting and maintenance
• Email marketing services
• Analytics and reporting
• Customer support
• Payment processing

Legal Requirements

We may disclose your information if required by law or in response to valid legal requests from public authorities.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Specifically:

• Contact information: Retained whilst you remain a client or prospect
• Marketing communications: Until you unsubscribe
• Website analytics: Anonymised after 26 months
• Legal records: As required by applicable law

Your Rights

Under UK data protection law, you have the following rights:

• Access: Request a copy of the personal data we hold about you
• Rectification: Request correction of inaccurate or incomplete data
• Erasure: Request deletion of your personal data in certain circumstances
• Restriction: Request restriction of processing in certain circumstances
• Portability: Request transfer of your data to another organisation
• Objection: Object to processing based on legitimate interests or for marketing purposes
• Withdraw consent: Where processing is based on consent

To exercise these rights, please contact us at richard@palmb2b.com.

International Transfers

We primarily process data within the UK. If we transfer data internationally, we ensure appropriate safeguards are in place, such as adequacy decisions or standard contractual clauses.

Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

Children's Privacy

Our services are not directed to children under 16. We do not knowingly collect personal information from children under 16.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the "Last updated" date.

Contact Information

If you have questions about this Privacy Policy, please contact us at: